Refund policy

Returns & Exchanges

We hope you love your WOOL PROJECT piece. If for any reason it is not quite right, we accept returns of eligible items within 14 days of delivery.

Items must be unworn, unwashed, unaltered, and returned in their original condition with all tags attached. Items showing signs of wear, damage, fragrance, makeup, or alteration cannot be accepted.

To request a return, please contact sales@woolproject.com with your order number and the item you wish to return. Please wait for return authorization and instructions before sending your item back. Returns sent without prior authorization may not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect. We recommend using a trackable shipping service, as WOOL PROJECT cannot be responsible for returns lost in transit.

Made-to-Order & Special Orders
Because made-to-order, custom, and specially produced pieces are created specifically for you, these items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Sale Items
Items marked Final Sale are not eligible for return or exchange.

Damaged or Incorrect Items
Please contact us within 3 days of delivery if your order arrives damaged, defective, or incorrect so we can make it right.

Refunds

Once your return has been received and inspected, we will notify you of its approval. Approved refunds will be issued to the original payment method. Original shipping charges, if applicable, are non-refundable. Please allow additional time for your bank or credit card provider to process the refund.