Cancellation policy

Purchase Options Cancellation Policy

Pre-Orders and Made-to-Order Items

Certain WOOL PROJECT pieces may be offered on a pre-order or made-to-order basis. Estimated production and delivery timeframes will be stated on the individual product page.

A deposit is required at the time of purchase to secure a pre-order or made-to-order item. The remaining balance, if applicable, will be charged according to the terms stated on the product page or communicated at the time of purchase.

If you wish to cancel your order, please contact us at sales@woolproject.com as soon as possible. Cancellation eligibility may depend on whether production has begun.

Once an item has entered production or has been shipped, cancellation may no longer be available, subject to applicable consumer laws.

For returns and refunds after delivery, please refer to our Return & Refund Policy.

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